In an effort to enhance customer convenience levels, Allianz Insurance Lanka Ltd recently opened a brand-new Customer Care centre located at 36, Castle Street, Borella, Colombo – 08. This new customer care centre replaces the operations of the now closed Navam Mawatha customer care centre and the counters located at Allianz Lanka’s head office in Dematagoda.
The sole intention of this new customer care centre is to provide a unique experience for their customers. Featuring state-of-the-art facilities, a number of services will be made available to all general insurance customers. Visiting customers can expect an automated queue management system which will reduce waiting times before they meet with dedicated and well-trained front-line officers who will assist them with their needs. Additionally, the customer care centre will feature payment points so that customers can make their premium payment in a convenient manner. The culmination of all these facilities together with ample parking space is expected to make for an unparalleled customer experience.
Speaking with regard to the opening of this new customer centre, the Chief Executive Officer of Allianz Insurance Lanka Limited Gany Subramaniam, had this to say, “As a customer centric insurer in Sri Lanka, we are elated to offer our customers convenient access to our unique services and products with the relocation of our customer care unit to a new and improved facility in a key location situated in the heart of Colombo. We hope the relocation will contribute to the growth of our loyal customer base.”
About Allianz Lanka
Allianz Lanka, consisting of Allianz Insurance Lanka Ltd. and Allianz Life Insurance Lanka Ltd., is a fully owned subsidiary of Allianz SE (Munich, Germany) – a global financial services provider for insurance and asset management business. Commencing with green-field operations in 2005, Allianz Lanka has emerged as one of the fastest growing insurance service providers in the country. Incorporating best practices of global industry together with local expertise, Allianz Lanka has overseen a number of high-value local infrastructural projects as the insurance partner and supports the growth of its clients’ businesses through a wide range of products and services. The company also plays a pivotal role in ensuring that all Sri Lankans are protected by making world class life insurance covers widely available.
About Allianz SE
The Allianz Group is one of the world’s leading insurers and asset managers with more than 92 million retail and corporate customers. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance.
Allianz is one of the world’s largest investors, managing over 650 billion euros on behalf of its insurance customers while our asset managers Allianz Global Investors and PIMCO manage an additional 1.4 trillion euros of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we hold the leading position for insurers in the Dow Jones Sustainability Index. In 2018, over 142,000 employees in more than 70 countries achieved total revenue of 130.6 billion euros and an operating profit of 11.5 billion euros for the group.